Terms of Service

Effective Date: August 30, 2024

Welcome to ROJ (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, located at https://r-o-j.com/ (“Site”), and any services or products offered through the Site (collectively, the “Services”). By accessing or using our Site, you agree to these Terms. If you do not agree with these Terms, please do not use our Site.

1. Eligibility
You must be at least 18 years old to use our Site. By using our Site, you represent and warrant that you are at least 18 years old or have reached the age of majority in your jurisdiction and that you have the legal capacity to enter into these Terms.

2. Account Registration
To make a purchase, you may be required to create an account with us. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Orders and Payment

• 3.1. Order Acceptance: All orders placed through our Site are subject to our acceptance. We may, in our sole discretion, refuse to accept or cancel any order. If your order is canceled, we will notify you and refund any payments made.
• 3.2. Pricing and Availability: All prices are listed in United States Dollars (USD) and are subject to change without notice. We strive to display accurate information but cannot guarantee that pricing, product descriptions, or other content is error-free. We reserve the right to correct any errors or omissions and to cancel any orders resulting from such errors.
• 3.3. Payment: Payment for all orders must be made using the payment methods available on the Site. By submitting your payment information, you authorize us to charge the applicable payment method for the total amount of your order, including taxes and shipping fees.

4. Shipping and Delivery

• 4.1. Shipping: We offer worldwide shipping. Shipping costs and estimated delivery times will be provided during the checkout process. Delivery times are estimates and may vary based on location and shipping method. We are not responsible for delays caused by customs, carriers, or other factors beyond our control.
• 4.2. International Shipping: For international orders, you are responsible for any customs duties, taxes, or other fees imposed by your country’s authorities.
• 4.3. Risk of Loss: All products purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such products passes to you upon our delivery to the carrier.

5. Returns and Refunds

• 5.1. Return Policy: We accept returns for products within 14 days of delivery, provided that the items are unused, in their original condition, and accompanied by the original packaging. To initiate a return, please contact us at support@r-o-j.com.
• 5.2. Refunds: Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 5 days, and a credit will automatically be applied to your original method of payment. Shipping fees are non-refundable.
• 5.3. Exchanges: We do not offer direct exchanges. If you need a different size, color, or item, please return the original item and place a new order.

6. Intellectual Property
All content on our Site, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on our Site without our express written permission.

7. Prohibited Conduct
You agree not to:
– Use the Site for any unlawful purpose or in violation of any local, state, national, or international law.
– Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
– Transmit any viruses, worms, or other harmful code.
– Engage in any conduct that restricts or inhibits any other user from using or enjoying the Site.
– Attempt to gain unauthorized access to the Site, other accounts, or computer systems or networks connected to the Site.

8. Newsletter and Marketing Communications

• 8.1. Use of Email Addresses: By providing your email address during the account registration or checkout process, you consent to receive communications from us, including order confirmations, shipping notifications, and customer service messages.
• 8.2. Newsletter Subscription: You may also receive promotional emails and newsletters about our products, services, and special offers. You can opt-out of these marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly at support@r-o-j.com.
• 8.3. Data Protection: We value your privacy and will handle your personal information in accordance with our Privacy Policy and applicable data protection laws.

9. Disclaimer of Warranties
The Site and all products and services offered through the Site are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the Site, regardless of whether we have been advised of the possibility of such damages.

11. Indemnification
You agree to indemnify, defend, and hold us harmless from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of the Site or your violation of these Terms.

12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Site shall be resolved in the courts of Bern, Switzerland.

13. Changes to These Terms
We may update these Terms from time to time at our sole discretion. If we make material changes, we will notify you by posting the revised Terms on our Site and updating the “Effective Date” above. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

14. Contact Information
If you have any questions or concerns about these Terms, please contact us at:

ROJ
Email: support@r-o-j.com

By using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.