Privacy Policy

Effective Date: August 30, 2024

At ROJ (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://r-o-j.com/ (the “Site”), and when you purchase our products or use our services. By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.

1. Information We Collect

• 1.1. Personal Information: When you make a purchase, create an account, subscribe to our newsletter, or contact us for support, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.
• 1.2. Usage Data: We may collect information about how you use our Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• 1.3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track your activity on our Site and store certain information. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the information we collect for the following purposes:

• 2.1. To Provide and Improve Our Services: We use your personal information to process your orders, provide customer support, and improve our Site and services.
• 2.2. To Communicate with You: We may use your email address to send you order confirmations, shipping notifications, and customer service messages. With your consent, we may also send you promotional emails and newsletters.
• 2.3. To Personalize Your Experience: We may use your information to personalize your experience on our Site, such as by displaying content tailored to your interests.
• 2.4. To Ensure Security: We may use your information to detect and prevent fraud, abuse, or other illegal activities, and to protect the security of our Site.
• 2.5. To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• 3.1. Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing payments, shipping orders, and providing customer support.
• 3.2. Legal Requirements: We may disclose your information if required to do so by law or in response to a legal process, such as a court order or subpoena.
• 3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Your Rights and Choices

• 4.1. Access and Correction: You have the right to access and correct your personal information. You can update your account information directly on our Site or contact us for assistance.
• 4.2. Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails and newsletters by clicking the “unsubscribe” link in any email or by contacting us at support@r-o-j.com.
• 4.3. Data Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations. To request deletion, please contact us at support@r-o-j.com.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. International Data Transfers

As we are based in Switzerland and operate globally, your information may be transferred to and processed in countries other than your own. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

7. Children’s Privacy

Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use our Site or provide any information to us. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

8. Cookies and Tracking Technologies

• 8.1. What Are Cookies? Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.
• 8.2. How We Use Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Some cookies are essential for the functioning of the Site, while others are used for analytics, marketing, and personalization.
• 8.3. Types of Cookies We Use:
  – Essential Cookies: These cookies are necessary for the Site to function and cannot be switched off in our systems.
  – Performance Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often and any error messages received. They help us improve the performance of our Site.
  – Functional Cookies: These cookies allow the Site to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
  – Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
• 8.4. Managing Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our Site and your ability to fully utilize its features.
• 8.5. Third-Party Cookies: We may also allow third-party service providers, such as analytics and advertising partners, to use cookies and other tracking technologies on our Site. These third parties may collect information about your online activities over time and across different websites when you use our Site.

9. Analytics and Advertising

• 9.1. Google Analytics: We use Google Analytics to collect information about how visitors use our Site. Google Analytics uses cookies to collect data about your interactions with our Site, which is then anonymized and aggregated to provide insights into usage patterns and trends. You can opt out of Google Analytics by installing the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout).
• 9.2. Online Advertising: We may use third-party advertising networks to display ads on other websites. These networks use cookies and similar technologies to collect information about your browsing behavior on our Site and other websites in order to serve you targeted ads based on your interests.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, accounting, or reporting requirements. When we no longer need to use your information, we will securely delete or anonymize it.

11. Your Data Protection Rights

Depending on your location, you may have certain rights under data protection laws regarding your personal information, including:

• 11.1. Right to Access: You have the right to request copies of your personal information.
• 11.2. Right to Rectification:** You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• 11.3. Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• 11.4. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• 11.5. Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• 11.6. Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@r-o-j.com.

12. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly encourage you to review the privacy policy of every site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated Privacy Policy on our Site and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ROJ
Email: support@r-o-j.com

By using our Site, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.